Ensure Proper Delivery

How To Whitelist Our Emails

We want to help ENSURE our emails are getting delivered to you! In order to help deliver your certificate of completion and other emails, you can add Green CulturED as senders of legitimate emails to your “whitelist,” also called the Approved or Safe Sender list.

Click below to view instructions on how to “whitelist” our emails for several popular email and Internet service providers. We send emails through our platform and this guide is designed to help you keep our emails from being put into your SPAM/JUNK folder.

Gmail.com Users

Follow These Gmail Instructions:

1. In your inbox, locate an email from [email protected] (ex. your “Welcome Email” you just received).

2. Drag this email to the “Primary” tab of your inbox.

3. You’ll see that our emails will go to your primary folder in the future!

Email & Internet Service Providers

For other email service providers (Yahoo, AOL, etc.) please add us as a contact in your address book.

 

Web-based Clients

Mobile Clients

AOL Mail

1. Click Contacts in the right toolbar.
2. Click Add Contact.
3. Enter [email protected] and additional information if you wish.
4. Click Add Contact button in the popup to finish.

Comcast

1. Click Preferences from the menu.
2. Click Restrict Incoming Email.
3. Click Yes to Enable Email Controls.
4. Click Allow email from addresses listed below.
5. Enter [email protected] you want to whitelist.
6. Click Add.
7. Click Update to finish.

Gmail

1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to “reply.”
3. Click Add [email protected] to contacts list to finish.

Apple Mail

1. Click [email protected] in the header of the message you’re viewing.
2. Click Add to finish.

NetZero

1. Click the Address Book tab on the top menu bar.
2. Click Contacts.
3. Click Add Contact.
4. Enter [email protected] and additional information if you wish.
5. Click Save to finish.

Yahoo! Mail

1. Open the email message from the sender you want to add to your address book.
2. Click Add to contacts next to [email protected]lturED.co.
3. On the Add Contact popup, add additional information if needed.
4. Click Save to finish.

Windows Live Hotmail

1. Open an email from the sender that you want to whitelist.
2. Click Add to contacts next to [email protected] to finish.

Outlook 2003

1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.

Outlook 2007

1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.

Outlook 2010

1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [email protected] and additional information if you wish.
7. Click OK to finish.

Mac Mail

1. Click Address Book.
2. Click File.
3. Click New Card.
4. Enter [email protected] and additional information if you wish.
5. Click Edit to finish.

Mozilla Thunderbird (PC)

1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [email protected] and additional information if you wish.
5. Click OK to finish.

Mozilla Thunderbird (Mac)

1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [email protected] and additional information if you wish.
5. Click OK to finish.

Mozilla Thunderbird (PC)

1. On any message, tap the sender and add to either a new contact or an existing contact :

Android Devices

1. In the default email client, touch the picture of the sender.
2. Click OK to add to contacts.